How to Resolve Common Amazon Listing Issues

Amazon sellers frequently encounter challenges like brand name issues, Amazon listing deactivated, and ASIN deactivations. These problems can severely impact sales and customer trust. Here’s how to address these issues effectively:

Amazon Listing Brand Name Issues

Your brand name is critical to establishing trust and visibility. Issues often arise when your brand is incorrectly displayed or hijacked. To resolve this:

  1. Register with Amazon Brand Registry: Protect your brand and ensure accurate representation on all listings.

  2. Update Listing Information: Use Amazon’s "Edit" feature to correct any brand name inaccuracies.

  3. Monitor for Hijackers: Regularly check listings to spot unauthorized sellers using your Amazon listing brand name.

Amazon Listing Deactivated

Deactivation can occur for various reasons, including policy violations or poor performance metrics. Follow these steps to reactivate your listing:

  1. Identify the Cause: Review Amazon’s notification or performance dashboard to determine the issue.

  2. Submit a Plan of Action (POA): Address the root cause, detail corrective actions, and submit your appeal through Amazon Seller Central.

  3. Prevent Future Deactivations: Maintain compliance with Amazon’s policies and monitor account health regularly.

Amazon ASIN Deactivated

When a specific ASIN (Amazon Standard Identification Number) is deactivated, it often signals a compliance issue or customer complaint. Here’s what to do:

  1. Review the Notification: Understand why the Amazon ASIN deactivated, such as a product policy violation.

  2. Provide Required Documentation: Submit invoices or compliance documents to verify product authenticity.

  3. Appeal Through Seller Central: Address the issue in a detailed appeal to reinstate the ASIN.

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